FAQ

US Quick Health is a telehealth coordination platform that connects patients with independent, licensed healthcare providers across the United States. We facilitate access to online consultations and, if appropriate, prescription treatments that are fulfilled by licensed U.S. pharmacies.

US Quick Health is intended for adults seeking access to licensed medical care through a secure online environment. It provides an option for individuals who prefer to consult with healthcare professionals remotely.

Yes. The privacy and security of your personal and health information are taken very seriously. US Quick Health complies with applicable privacy and data protection regulations, including HIPAA, and uses secure systems and encryption to protect all stored information.

Please refer to our Privacy Policy for more information.

If you are experiencing a medical emergency, call 911 immediately or go to the nearest emergency department. US Quick Health does not provide emergency medical services. Read more: Telehealth Consent Open Payments.

All healthcare professionals providing care through US Quick Health are licensed practitioners authorized to practice medicine in the United States. Each provider’s credentials and state licenses are verified through an internal review process before they can deliver care on the platform. You can view details about your provider directly in your secure account after your consultation. Read more: All Treatment Categories.

No in-person visit is required to receive care through US Quick Health. Licensed providers conduct remote assessments and, when appropriate, may prescribe medication in accordance with state telehealth laws. Read more: Learn about the online treatment process. Read more: Terms and Conditions of Use.

US Quick Health is available in most U.S. states. We currently cannot serve patients in West Virginia, Kansas, New Mexico, Louisiana or Mississippi. You must be physically located in the state you give as your shipping address at the time of your consultation. Availability of a specific medication can also depend on your state and on the partner pharmacy.

No. US Quick Health is not intended to replace your primary care provider. Our platform offers remote consultations for specific conditions, but we recommend that you maintain regular contact with your primary care or other healthcare professionals.

Yes. Online prescribing is permitted in the United States when performed by a licensed healthcare professional in compliance with all applicable federal and state telehealth regulations.

Telemedicine is regulated by federal and state authorities and must follow established clinical standards. US Quick Health uses encrypted systems and requires identity verification to protect patient data and ensure that care is delivered by verified, licensed professionals. Patients should always provide accurate, up-to-date information during their consultation and review all medication instructions before use. Read more: Contact US Quick Health. Read more: US Quick Health Provider Groups.

Review times may vary based on provider availability and medical complexity. Most cases are reviewed shortly after submission, and patients will be notified once the provider’s assessment is complete.

No. The consultation is based on your online health questionnaire. The provider contacts you only if information is missing or unclear, and in many cases no additional questions are needed.

No. You don’t need an existing prescription. A new prescription will only be issued if a licensed provider determines that it’s medically appropriate after reviewing your health information.

Telehealth laws require identity verification before medical services can be provided. You’ll be asked to verify your phone number and upload a valid, government-issued photo ID (showing name, date of birth, and expiration date). The ID is used solely to confirm that your identity matches your account.

The online medical consultation is included in the price of your treatment. There is no separate consultation fee. The price you see on the treatment page is what you pay: provider review and prescription are part of it. If a provider decides the treatment is not appropriate for you, the amount paid for that order is refunded in full.

Medication costs depend on the treatment plan prescribed by your licensed provider, including dosage and quantity. You will always see the full price before approving your order.

Payment is taken when you place your order. On a subscription, each refill is charged on or after the scheduled refill date shown in your account. If a licensed provider decides the treatment is not appropriate for you, the amount paid for that order is refunded in full.

US Quick Health services are not billed through insurance. Consultations and medications are paid for directly through our secure payment system.

To modify, pause, or cancel an order, please log in to your account or contact our Support Team. If you are on a subscription, your next refill date is always shown in your account: the first refill is scheduled about 18 days after your first shipment is delivered, then about every 30 days (or as your medication supply requires). Cancel by 11:59 p.m. Eastern Time on the day before that date to avoid being billed for and receiving the next shipment. Once an order has been processed or shipped, it cannot be canceled, returned or refunded due to safety regulations.

If a provider decides treatment is not appropriate for you, the amount paid for that order is refunded in full. That is what our money-back guarantee covers. Once a prescription has been dispensed, the medication itself cannot be returned or refunded, because safety regulations do not allow dispensed medication back into circulation. If you believe there was an error in your order, please reach out to support@usquickhealth.com for assistance.

If a provider approves treatment, your prescription is filled by a licensed U.S. pharmacy and shipped in discreet packaging. Medications that need refrigeration ship in temperature-controlled packaging. You’ll receive an email with a tracking link as soon as your order ships. Transit time after that depends on your location and the partner pharmacy fulfilling your prescription.